SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Garna is the handle, you can have a class of images. Delivered to the shvidko!
The ring is super, it was pretty good, a mile and a little, telling me to ask for a dash
Cool jewelry for little money! The delivery was a little late, but it's okay
The hood is super cool, it is comfortable to wear, the rosmir can be used for the regulation, I came for 2 tizhni, for the attattant pitan Abo photo can be found in the article: marrrbary
A ring came to Ukraine for 2 tizhna. Whiglyadak is just a little!! Rozmir ring to be regulated. The store did not roll
I love it, g super beautiful, I recommend it a thousand times, very beautiful
In the life of the viglyadak so the Yak itself in the photo: ')
Garna kabluchka, it is possible to regulate and rozmir self-styno)) she came for two tizhdni in Kiev))
Cool ring, I'm going to go, it's not dark for an hour
I am married to my other people, I am very satisfied with the goods.
Arrived perfect without detailing and as in the photo I have not yet tried it in contact with water or creams to see if it fades or something similar but so far everything very well
Garnet, a sure badge. Took the take of myself, ale with the Chorn, that breakdown. Ale vide pods oblislo and buv Chorniy palets. Iak Bizutheria-top
I came to the head and I came to the bottom of the ring: (ale superglue in the pre-pysch
Cool for this tsyna, pidyde on the middle fingers, with thin buddati padati
It’s very pretty, arrived without scratches or marks. It’s top heavy so it can slip from the finger quite easily. It’s adjustable but unfortunately my finger is too small for it, even on the minimal adjustment. But for the photos is gorgeous!
All Super! Kilce Duzhe class viglyadak) came shvidko. I didn't work with the store
Very cute ring, it came without scratches and chips. I am very satisfied with the purchase
Thank you for a little gift ❤️ Your accessories are amazing :)
Goods for 20 days, buy shvidko! I'm sorryI recommend it to the wicked!
A beautiful ring, I took it for 86D., it was too big for the size of 16, but it was squeezed and became in size.
This beautiful, good quality, weighs but not much, it is something hard to extend the ringing. I loved it!
The ring is beautiful, I have occupied it a couple of times and it has not been unpainted at all, it also looks very elegant and of quality
Came exactly one month in Ukraine. The ring is beautiful, but it came with a defect, but I will still wear it :)
The inscription is smooth, the ring is beautiful and large, adjustable
Everything is super, I marry a friend, if you please shvidko pozhovtilo (