SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this bracelet, the colors it has are very fine, it looks quite good, it does not squeeze anything, very comfortable, I recommend the store, the order arrived quickly and in good condition
Same as the description, very nice, I recommend the store.
A nice bracelet, however, for my 9-year-old daughter a little too big. I will wear me
Very nice bracelet, well made. With skinny hands, it will definitely stand up a little, but for PLN 9 I definitely recommend to take, because it looks nice :)
Bracelet garniy kamein spaizhniy, delivery shvidka
The bracelet is very cute and of good quality, arrived in 2 weeks. Recommend
Very cute -- they are elasticated
Very good quality, come for two weeks. Good birthday gift.
Very beautiful
Excellent quality, arrived quickly. Thank you!
I like it, it looks very gentle, thank you very much for the fast delivery.
Shvidka delivery to ink, Mensch misyatsya, garny bracelet
Garni, I want to do it again, I recommend it
Perfect as the description, thank you very much to the store
A fast delivery that, bracelets are well made and good quality I bought five with different letters thanks to the buyer, I continue to miss it
Beautiful! Shipped very quickly
All diyakyu shvidka shipping
Duge of beauty and bracelet. Jakisny. On the Rusi viglyadak Chudovo. Recommend
Very beautiful and great for the price
The bracelet came in 20 days to the Czech Republic. very high quality and very cute, I recommend
Bracelet with elastic band, it looks very cute, the letter is constantly flipped on the bottom
Beautiful, I bought 3 of these & I absolutely love them. Nice & delicate. Very pretty. Exactly as described, I definitely recommend. Thank you so much
Very satisfied with the bracelets, the delivery to France was fast
I got it for a gift, just like it
The bracelet is super, very beautiful. Wanted to order more but not available now ((