SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice weight and quality. Just ordered 3 more.
Note 1000. very good quality. Fast delivery. Honest and serious store. I recommend this store.
Cool and quality item!!! I liked it very much.
I received in Guatemala, I loved my husband too. Graciasssss
Good but it loses its shine quickly, it seems to be silver, but I think it is not, I bought 2 and there you can see the difference between the new 4 weeks of use.
It is very beautiful to the naked eye it seems that if it is silver, I have been using it for 4 weeks and it has almost completely lost its brightness, I bought 2 and there you can see the difference between one and the other, For the price I do not think it is silver but at first glance it looks very good or for some special exit it fulfills the function.
It looks very good new, hopefully it did not fail after use!!
Shines quite a bit and is real silver is recommended
Short)) for this money it is clear that not silver) but will go)
I liked it, very top is Bracelet.
it's so cool look high quality and original and its arrived on time and very comfortable
The measure I ordered is 20cm and it is true it is quite bright and elegant to look at, I put a magnet and it is not attracted, it is such as the images. We will see how long the brightness of the chain lasts. Satisfied
Looks pretty and quality although I don't think it's silver
The order was going to Canada. Arrived 1 month and 7 days before the scheduled delivery time. The bracelet is beautiful, Mass. I recommend the store for the product and for decency.
I really liked these 925 silver bracelets are very beautiful and have a beautifulBrightness.
I am not sure it is silver, it is very bright and a little light for the size it has, the brooch is not the safest but it is big.
Pretty to buy but to do with time!!
This shines beautiful .. I hope it will last a long time like this
It fascinates me it is very beautiful I will come back to buy
Bracelet beautiful, but not on the male hand .. Fast shipping.
It is beautiful and came light and matches the product specification that has the advertisement
The product is very beautiful, but the lock does not work well, but did not lower the rating.
Looks real silver Very Nice by the way
Love it, real silver so no green wrist it's awesome 100 procent recommend and it arrived very quickly
My daughter, a super bracelet, like it, rozmir on the hand of the pidyshs, the seeding came in the early nizh Ochi.