SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Il pacco è veneto bene,ancora non gli ho provati ma hanno un buono profumo
جيد
très bon
very good.
works as described. Evened out my face made my skin smooth. I would buy again.
recomendado cien por ciento. es muy buen producto
Love all of this. I love all of them and will buy more.
I really love these products. I will definitely buy regular size once I finish these travel size products. Highly recommend these!
funcionan peefecto
It is so good it help my bumps it might not work for y’all But it work for me
I use snails on my face! Yes, I do! For me it feels the softest and most hydrating.Snails are magical!
works so good
Been loving this stuff makes my face feel way better ! Would definitely recommend !
Jesus Christ Loves You All and wants a relationship with You All, He wants to get to know you and wants you to walk the right path. "Jesus *said to him," I am^ the way, and the truth, and the life; no one comes to the Father except through Me. 7^ If you had known Me, you would have known My Father also; from now on you know Him, and have seen Him." -John 14:6-7" Amen. God Bless You All. And Glory be to Jesus Christ. AMEN.❤️❤️🙏🙏👐👐 Jesucristo os ama a todos y quiere una relación con todos vosotros, quiere conoceros y quiere que caminéis por el camino correcto. "Jesús le dijo: Yo soy el camino, la verdad y la vida; nadie viene al Padre sino por Mí. 7^ Si me conocieseis, también a mi Padre conoceríais; desde ahora le conocéis, y le habéis visto." -Juan 14:6-7" Amén. Dios los bendiga a todos. Y Gloria a Jesucristo. AMÉN.❤️❤️🙏🙏👐👐
love this
Love it so cute
Seems ok.
ideal