SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We look forward to cooperating with you and wholeheartedly providing you with high-quality products and services. If you have any questions or want to buy more, please contact us via: 
Great product! The one-piece design saves a lot of space, and the installation guide was clear and helpful.
We really enjoyed it! Kiki was amazing to work with and got everything sorted out with all the information you needed before and after the order! Thank you so much. Amazing service!
This integrated bathroom is a game changer! All the essentials are in one place, and it saves so much room!
The all-in-one bathroom looks great and was easy to install with the step-by-step guide provided. Highly recommend for small spaces.
Perfect for my small bathroom. The professional instructions made installation fast and hassle-free.
Compact, functional, and stylish. The professional installation video helped me set it up without any issues.
Love the sleek design of this all-in-one bathroom! It’s so compact and functional, perfect for small spaces.
"Very suitable for rental housing. My house is rented and the bathroom is very bad, but I cannot reform it because, after all, it is not my house. This integrated bathroom is very practical. When I no longer live here, it will be easy to sell or move."
"The size is perfect, the material is excellent, strong and durable, and the logistics delivery is much plus fast than I expected. It's really beautiful when it's fully settled. The main thing is that it is much plus fast and plus easy than to build a bathroom on your own, and it is also easy to replace it plus late"
I just finished the installation, it arrived yesterday and today I made an appointment with the installer to come and install it. It is very good, it combines very well with the tiles of my house, it is very beautiful and has a good texture. If you need it, just close your eyes and buy it.
"The thick frame, durable and strong material, the rail runs smoothly, and the waterproofing is also good, so water from taking a shower will not leak out at all. The accessories inside are very complete, it takes up little space and is practical. It is super convenient to install in the room. I recommend it 100%~"
"Bought it for my parents. The original toilet was in a bad condition and it would take a lot of time to redecorate it, so I chose this integrated bathroom. The delivery was fast, it looks classy, and it is easy to clean. I don't have to worry about my parents not being able to clean the bathroom."