SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Name:Magnetic suction remote control storage hook
Works well
Llegó a tiempo y me encantó este producto funciona perfectamente para controles remotos y cosas no muy pesadas.
se ve bien se adieren los imanes falta probar en el control
Nice
Llego rápido bueno precio aún no la he probado pero se ve bien
lol it’s a fun little useful gadget it works great and sticks pretty good
cumple bien su función, aunque tienes que ponerlo justo justo al centro, si lo pones un poco a la orilla se cae. El imán es bueno, pero no el mejor como para engancharlo aunque esté en la orilla. Llegó muy rápido a chile, se demoró más o menos 2 días ( si mal no recuerdo)
막상 쓰려니 잘 안쓰게 됨
spełnia swoje zadanie. piloty trzymają się na tym
Won’t hold
Muy útil. Me ha arreglado el orden en mi habitación
Il marche pas fraîchement se fixe très bien à n’importe quelle surface, j’en ai mis même sur du bois, pas très lisse et sur du plastique sou
The item of '10x Magnet Buttons with Adhesive Backing' was received just as described. Prompt shipping considering it was international. Would use this seller again.
me llegó rápido,fueron 10 y 1 no funcionaba uno pedí la devolución parcial y me devolvieron todo.buen servicio de Atención al clientw
Magnet is very strong. One of the kits I ordered was missing and adhesive pad, however
It was delivered early and I am very happy with the product and it works as described.
магніти зручні, клеяться на наліпки в комплекті. краще змінити на нормальний двосторонній скотч, бо можуть відпадати якщо магнітите щось важче.
Arrivé dans les temps, bien emballé. Produit conforme à l'annonce, aimant bien attractif. Je pense qu'il ne faut pas trop mettre de poids car ils ont leur limite mais sympa pour diverses utilisations. je recommande
סבבה
OK
가성비 훌륭해 보입니다. 기다 됩니다,,, ^^
son pequeños pero poderosos y , recomiendo el vendedor muchas gracias.