SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
PERFECT!!! The seller was so very sweet and it was shipped quickly :) the blanket is soooooo soft I love it so much. The seller helped me get the right image on the blanket too so it worked out perfectly!!! THANK YOU SO MUCH I LOVE MY MONDO BLANKET <3
Looks great!
Parfait et rapide
Hands-down, one of the best purchases I’ve made on this app because it arrived right on time and turned out exactly how I wanted
the blanket it is very soft! It is nice and light prefect for summer time! As well as when I reached out to them they were very helpful and shipped the item quickly!
just quick send a picture of your choice to their email and it’s as easy as that, very soft. worth every penny, got a picture of my girl, might get another!!!!
Blanket material is so so soft. Size is exactly as advertised. The color for the print is the tiniest bit off. I chose a picture of my sister’s kitten who’s orange and it looks a little brown, and his face is a little hard to distinguish. I would definitely suggest going for an easier design. Regardless, it is very cute and will be ordering another one.💕
Amazing blanket. The photo was perfect. I never got a email confirmation that they got my photo I sent, but they did. Definitely buying another
shop communication was easy through email. shipped quicker than anticipated. birthday boy very happy with the new blankie.
very soft definitely worth purchasing :D
I love it will be ordering again
its so soft and no mistakes at all i will buy again later
Nice blanket
Accidentally bought the smallest one but the print is done very well and is super soft
blanket is so soft & image is nice. thank you! this is my 2nd order. would recommend. delivery is very fast!
es fina pero suave, quedó muy bonita
amazing quality! would recommend to anyone
llegó rápido 😊, muy suave, me encanta!
Amazing quality and just what I wanted if not better!!
Entrega súper rápida. Alta calidad. Vendedor recomendable 100% Me encanta. Muchísimas gracias!!
Muy buena calidad y muy bonita
a bit low quality
Very big! Used an image as a Christmas gag gift and it is definitely big enough for a bed. It seems like it is warm material. The only issue is that I bought it so big that he might not be able to tell what it is upon opening as it will have to be laid out to see.
Super buena calidad, por atrás tiene borrega y la hace más calientita, la impresión es muy buena, les recomiendo usar una imagen acorde al tamaño real para que no quede aplastada o muy larga. Además, si aun no han pedido porque no saben como mandar la imagen, en la descripción tiene un correo, justo después de pedir tienen que enviar el ID de compra a ese correo junto a la imagen
Bellissima e morbidissima! Consigliato!