SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is exactly what I thought and arrived quickly.
진짜 진짜 완전 맘에 들어요 가격도 저렴하고 저녁에 잘때 이불 안덥고 자도 되고 너무 편하고 따뜻한 옷이랍니다 강력 추천합니다
very nice
Produit conforme à l'annonce envoi rapide et soigné pas encore essayée. Merci 😉
Wife is always chilly to the point she doesn’t move if she is warm under the blankets. Now the blanket moves with her. She loves it. It’s huge and very soft and fluffy.
I love it it's so comfy and warm thank you
와아 이거 집에서 입고 있기엔 최고다~~~!! 단 사이즈는 잘들 보고 사셔야 해요 178 남자인데 기장은 발목 위치까지 딱 오고 폼이나 팔길이는 넉넉함~~ 바느질이나 먼지상태는 좀 별루긴해도 그냥 집에수 막입기엔 아무 문제가 되지않고 의자에 앉았을때 주머니 위치도 매우 맘에듬
well made, warm, exactly as pictured! Apple is also a big pocket. I am 5'7 and it comes down to my ankles so great for tall people, and warm on the feet of shorter people. feels like a 3-4X.
We select large size and it is really large. Check picture for size in CM (hopefully you will see). In room on 21°C you can "survive" only few minutes in the hoode because it will be so warm. :-) Pocket is not the the best position too low for us but we like it the product.
My girlfriend absolutely loves it, especially the giant front pocket. It is pretty long and it is very soft. 10/10
This wearable blanket is the best. It's so soft and warm. I will be buying another one for my son.
Large and warm!
very good
Ordered 12/12 received 12/18: it is so warm and cozy. Definitely recommend
непоганий, дружині сподобалося, тільки трішки задовгий, рекомендую
생각보다는 얇아서 가볍네요. 그래도 잠옷으로는 괜찮을것 같습니다.
길어서 좋아요. 로브 쌉가능
Top
저렴한 가격에 따뜻하고 조히아요 거워 이불을 입고다니는 것 같아요
Super 👍😁
il est top et conforme a la description.
Je confirme tous les commentaires. Au top ! Vraiment grand, chaud et confortable. N'hésitez pas 😁
Item has been received, thank you. I hav e not removed the item from the packaging as it is a gift for my neighbour.
👍👍
정확하네요 따뜻한 입는 이불이 독특합니다