SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous fabric, so pretty. It is very shiny, with a rainbow-like holographic effect under certain lights. Stretchy, so you can use it for a variety of projects. Holds up well too.
👍
excelente material se ve igual al de la foto yy llego en la fecha estimada excelente muy contenta con el proveedor
Beautiful, soft and silky fabric. Fast shipping and delivery. Great protection in the transport.
товар не пришёл, деньги вернули
Produits conforme à la description. Envoi rapide. La couleur est bonne, et il taille très bien, je pourrais acheter sans problème à nouveau.
Good!!!!!!!!
I am not satisfied with the goods they sent to me ,meaning the seller did not communicate with me when I send them a message. I send a message on the same day I ordered the goods,I told the seller how I want it, but they did not communicate with me and when eventually reply my message then I was told the goods has been shipped. That means they did not read my message. The goods I ordered. I told them I want it together. They should not cut it into pieces but they cut it into pieces, which is very annoying.
Very beautiful
Très joli tissu mais pas pour des maillots de bain
volveré a comprarla seguro
Der Stoff sieht aus wie auf dem Foto. Er ist pünktlich und in gutem Zustand bei uns zu Hause angekommen
tessuto bello elastico. mi piace. corrisponde alla descrizione e foto. consigliato. grazie venditore. arrivato velocissimo
jest wszystko ok, materiał bardzo ladny
perfecto, fino y colorido buen
superbe tissu (sur la photo il est doubler pour donner la rigidité)
belle couleur noir pailletée
buena calidad, llego a tiempo, es como se describe, bien envuelto, recomendable.
Tela genial y bastante cantidad
not much elasticity but shines a lot not much elasticity but shines a lot not much elasticity but shines a lot
fabric thin. fraying at the edge. not garment fabric. a little disappointed. something nice will come out of that.
알리는 처음인데 결제 후에 직구인데도 배송도 비교적으로 빠르고 가격 대비하면 가성비도 좋아서 마음에 들어요~앞으로도 다른 종류들 종종 구매 할 예정이에요ㅎㅎ배송 온 상태도 깨끗했어요
Materiał jest śliczny i bardzo elegancki. Wszystko zgodne z opisem i szybko wysłane. Polecam sprzedawcę
Me encanta. Suave. Brillante.
Belle matiere, tres jolie Livraison plus rapide que prévu Top