SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Я взяла жёлтую и вот эту, нежно-зелёную, ткань, с каждого куска получится по футболке для моего сына, из кусочков сделаю игрушки для котика, чья мордочка в последнем кадре, думаю ему понравятся новые игрушки, так же, как и сыну - новые футболки! Благо цвета для них, он сам выбирал! Более чем вероятно, что снова, а точнее ещё приобрету этой ткани, такие же и другие цвета, выбирать будет сын, так же для его футболочек, только размером возьму больше, думаю... 🤔 Большое Вам спасибо!!!
fast delivery. didn't contact the seller. the fabric looks good. all in all I'm satisfied with this order.
nice fabric, is what I expected
Finally its here. The mesh cloth is not thick but sokay;). Its kinda smelly but already I washed it. ;’)
Beautiful fabric and good size. I love it! Thank you Seller 🥰
is what it says it is
Love it~Very Nice! Super Fast Shipping too! Thank you Seller💕
perfect for what i needed it for :)
Perfect mesh fabric
Bought the basics this time around trying to decide on other colors as well
заказалв два цвета. в этом цвете ткань мягче, черная жестковата
Parfait ! Livraison rapide je suis très satisfaite !
Exactly what I needed, color was accurate as well.
хорошая ткань
Bardzo ładna siatka, piękny kolor, gorąco polecam 👍🏻🙂
chouette tissu pour garnir les fenêtres et empêcher les moustiques de rentrer mais également pour faire des t-shirts mode bref très bon achat
mesh très fin. semble solide. arrivée rapide
This fabric is really soft. It would make a great men's t-shirt. I bought it it make a liner for my fruit basket and it is just perfect. Shipping was fast and product arrived in perfect condition.
mejor de lo que yo esperaba... llegó muy rápido.buena calidad.y por eso 5 estrellas...muy recomendable 👍
muy bien gracias
Me la esperaba más tupida pero bueno no está mal, parece buena calidad, para unas tapas de altavoces creo que quedará bien. el envío rápido.
Good quality
Je veux refaire le cache d'un haut-parleur, je pense que ça fera l'affaire. Le tissu est plutôt léger et ajouré mais il se tient bien, il ne part pas dans tous les sens. Je ferai des tests et choisirai peut-être de superposer deux épaisseurs de tissu pour mon projet, la longueur disponible est suffisante. Je ne sais pas si cet article conviendrait pour le cache d'un haut-parleur de sono utilisé en nomade et à l'extérieur, je crois qu'un tissu plus épais et résistant serait préférable.
llegó en excelentes condiciones, el color es el de la foto, llegaron 50 cm pasaditos
Excellent