SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These high heels are easy to walk in because the heel is thick. The size was as described in the product description. There was a slight scratch on them, but it didn't cause any problems.
Beautiful shoes
love this purchase. super comfortable to wear and walk around in. fits really well around the toe. really good size matching
As the description says, very nice shoes. Almost perfect size, they are just a little bit too big for me, for when I want to wear thicker socks. Good product, I am very happy with it.
son preciosos y la talla coincide. el envío perfecto
Hermosos. Demasiado justos, pero fue mi error. Era un talle mas. Toca estirarlos
מהממים, בדיוק כפי שתואר, ממליצה בחום!
В живую лучше чем на картинке. Заказала 37. Реально на 36.5. Аккуратно сделано, швы идеальны. Доставка 3 недели. Спасибо большое
جمييييييييييييييييييييل جداااااااااااااااااااااااااااااا أعجبنيييييييييييييييييي أنصح بشرااااااااااااااااااااااااااااااااااااااااااائه والمقااااااااااااااااااااس ممتاااااااز والشحن بسرعه
Son fantásticos pedí 2 uno para mi pareja y otros para mi , lástima que los míos me quedaron pequeños pero me los pedí esta ves en un número más
awesome heels. wife loves then.
perfectos, me encantan! si tienes una talla 45 en España por ejemplo, esta talla hasta podrá parecerte un poco grande, pero te la recomiendo, así le puedes añadir unas plantillas deportivas e ir la mar de cómode
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For my first pair with blocked heel instead of stilletos I find these to be as sexy and bdrh comfortable. As one might imagine these are much easier to walk in. Great buy in rose pink
omg shut the front door, must have shoes, super comfy, sexy, high heels, must have , buy them you'll won't regret it
Really beautiful shoes, the size was correct and the shine is amazing, they look great with my red outfits.
I am satisfied with this product. I just received it and look nice.
The shoes are nice but there are some quality issues. packaging is good but not sufficient. I think you need to put some padding where the shoes meet as they are denting each other. If possible I would have go for 3.5 These are good for photography but not for a day out. color is good.
muy bonito 😻😊
Man darf bei dem Preis natürlich nicht super Qualität erwarten. Passen aber und für Fasching reicht es.
Très beaux escarpins très hauts confortables taille parfaite Enchanté Je recommanderai dans cette boutique
los zapatos me han encantado el producto acorde al precio son cómodos y tienes q pedir tres tallas más si tienes el pie ancho como yo,si no con 1 creo que es suficiente gracias al vendedor compraré más si hay otros colores
good quality shoes and sexy for a woman
super coool c chausur