SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing for my black chairs, soundless moving now
Быстрая доставка. Очень хорошие носочки плотные,хорошо сидят на ножке стула.Белые. Мне нравится.👍👍
Aussi bien, si ce n’est mieux que sur photos. Coloris un peu plus foncé pour le marron et ça va très bien. A voir dans le temps si ça convient à mes pieds de chaises qui sont relativement fins.
쫀쫀하고 바닥소리 안나서 좋아요~~~
good quality
Se ven de buena calidad, espero que duren con el tiempo, es un buen producto para utilizar en las sillas.
super, sie sind toll.
Parfait, pratique, esthétique et protège bien mes murs quand je retourne les chaises sur la table à manger.
Hele fijne sokken voor om de stoelpoten. Zelfs op niet standaard stoelpoten passen deze sokken. Ideaal
좋은
es el segundo pack que pido , son muy prácticas y buena calidad cuida mis pisos tengo puesta en todas las patas de mis muebles
It's smaller than my IKEA wooden chair, but at least it can protect the leg from scratching the floor!
Works well. Good product.
배송빠르고,가격대비 만족합니다
Great stuff! Just what I needed! Good quality and super quick delivery! 🌟🌟🌟🌟🌟 seller 👍
These are so much better than little felt squares you stick on the bottom of chair legs. I would like these to have an option of a square shape
Se ajusta perfectamente. Cumple su cometido.
Excellent!
great to protect floorboards
très pratique, 2eme fois que je les commande
Past perfect
Ganz tolle Sache.Leicht zu händeln, mit super Effekt.
Very good quality. Perfect, Thank you so much 🤗🤗🤗 Gladly again
parece ter qualidade. elasticos firmes, vamos ver se dura durante o uso.
good product 👌