SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty like the pic but very hard to see so when I get it done I’ll update
лучше, чем ожидал. респект и уважение создателям.
Товар прийшов раніше ніж очікували. Упаковані дуже добре. Кристалики упаковані не в пакетики ,що можна застібати ,але я вважаю що це не так страшно. Головне, щоб вистачило кристаликіа.
рекомендую продавца. доставка в сборной посылке "choice" ,по скидке 300 грн за три штуки
is a Christmas gift
ha venido rápido y bien
качество супер
Заказ пришел очень быстро. Картины всегда красивые. Дочери нравится собирать. Спасибо.
this is beautiful
Полностью соответствует описанию и фото,доставка быстрая
poca calidad pero si trae todas herramientas, para amarlo los diamantes son de buena calidad, excelente para relajarse, buen tamaño y muy barato lo recomiendo muchísimo!!!
Красивая
товар приїхав не ушкодженим, інструмент стандартний, схема начебто чітка, алмази без зіп-пакетів, реальний розмір 25×35, швидка доставка.
Druck ist gut, Steine sehen auf den ersten Blick auch gut aus. Standardtoolkit enthalten, denke wenn man Preis Leistung sieht alles in allem sehr gut
świetny diamentowy obrazek w dobrej cenie, polecam zakup. paczka doszła szybko l, produkt bardzo dobrze zapakowany.
imballato benissimo consegnato in tempo previsto ottimo venditore lo consiglio
товар приїхав не ушкодженим, інструмент стандартний, схема начебто чітка, алмази всі у зіп-пакетиках, реальний розмір 25×35, швидка доставка.
Genau wie abgebildet. Ich freue mich schon aufs kleben.
excellent product hope all pieces with it as its a xmas present. very fast shipping
좋아요!! 재밌고 사진도 그대로고 할 만해요!!
Eu amei. A entrega veio bem embalada, bem fácil de fazer, imagem fica muito bonita. No começo fiquei com medo de perder alguma pedrinha e acabar faltando no final, mas vem bastante pedrinhas a mais
muy bonito y perfecto, pero la bandeja llego rota. por suerte tengo muchas mas de otros pedidos
für den Preis komplett in Ordnung
Zgodne z opisem. Szybka dostawa. Polecam sprzedawcę. Dziękuję.
sehr gut,wie beschrieben