SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very niceee
Клеится легко, держится тоже отлично
Super
yet to try
POLECAM ZAKUP
arrivato in tempo imballo perfetto purtroppo l'articolo è arrivato di colore grigio anziché di colore bianco per il resto tutto perfetto
Good stuff. Very adhesive. Easy to apply. I bought 16 rolls more.
super utile, cucina rinnovata
Sehr schöner Artikel. gefällt mir sehr gut .Gute Qualität. Würde ich wieder bestellen. schnelle Lieferung
un poquito más grueso
pedí 10 rollos, llegaron los 10, en 3 paquetes, en días diferentes el color corresponde en los 10 al que pedí pone que el espesor es de 1,8 a mí me sale 1,3 dice que trae 2,80 de largo en mi caso tengo rollos de 2,90 y de 3m con un ancho de 50cm trae una pestañas para despegar fácil y me falta pegarlo en la pared
Bello
very fast thank you
Great! high quality
لونها اغمق بالواقع ، يجي معها لزق ، تأكدو من المقاس قبل ماتطلبون
llegó antes de lo previsto. Todo muy rápido
reçu rapidement et bien emballé le papier est fidèle à la photo super simple à poser hyper pratique de le recevoir à la longueur choisi c déjà la troisième fois que je commande et je vous le recommande ainsi que ce vendeur ++++++
perfect
es muy lindo, más delgado de lo que imaginaba pero para mí es mejor que así no queda un espacio grande entre la pared y el producto que es para instalar solo en la parte baja por causa de humedad ,espero que tenga buena adherencia y que dure mucho tiempo, agradecida con el vendedor, el color es prácticamente igual al de la pared, me encantó y llegó en el tiempo estimado
El producto es tal y como se indica. Tiene un pequeño grosor que es lo que buscábamos. Buena compra. Muchas gracias.
Товар пришел быстро и соответствует требованиям
ככה קונה פעם שניה יכול להגיד שאם אתם מתכוונים לגעת בזה אז זה משאיר סימנים לדוגמה סימני של עיפרון רגיל לא ניתן למחוק אפילו ניסיתי עם ספירט אם אתם רוצים להסתיר פגיעות בקיר ולא מתכוונים לגעת במקום הזה אחרי זה זה אידיאלי מוקצב הזה שממנו הוא עשוי כן מושפע מטמפרטורות עכשיו אצלנו חם הוא התכווץ
top et facile à poser et je m'étais trompé dans le nombre de bande à commander et même en recommandant une semaine plus tard l arrivée des premières bandes le bain était identique
Es la primera vez que me envían miento la Segunda pero el mismo vendedor losn8 rollos pedidos en 4 paquetes llegando distinto día pero todo ok perfecto 100% recomendable.
המוכר היה איתי בקשר לאורך כול ההזמנה ענה על שאלותיי מאוד ממליץ