SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
класнная жилетка, оказалась даже великовата, но мы носим)
за такі кошти дуже класна кофтинка, розмір М вага песика 5.5 кг, сіло ідеально
Пришло точно в срок. Качество хорошее , нитки не торчат . За такие деньги, отличный товар. Рекомендую!
взяла по незнанию на размер больше чем нужно но впринцыпи ничего страшного товар очень качественный.Ну очень рекомендую на собачку садиться хорошо
the product was very good came at exact size and color my puppy love that
Дуже класна фліска, хорошої якості, купувала дешевше через монетки, то за свою ціну взагалі скарб)))) одягнена на чіхуахуа 2кг
Очень теплая и мягкая флиска, качество хорошее. Но на пуделя оказалась достаточно широкой, если взять на размер меньше, наверное будет голая попа. Рассчитана на собак с широкой грудной клеткой. Закажу размер М, посмотрим как сядет.
Дуже хороша жилетка на 5 кг розмір L підійшов на 100%
Нашому спаніельчику (4міс) підійшов розмір. Повністю відповідає опису і розмірній таблиці. Єдине – не дуже зручно одягати і знімати, було б зручніше аби була застібка. Якість фліски хороша.
L'article correspond parfaitement à la description mais les tailles ne correspondent pas , impossible de mettre ce pull à mon chihuahua :-( Jee suis très déçue par mon achat :-(
Замовила вже 3 щоб у розмір попасти. Враховуйте що сама мала на чіхуа
looks cute and kept him warm
на чихуа 2.2 кг идеально подошло. очень мягкая одежда, рекомендую к покупке . Удобно использовать колечко на спине, чтобы пристегнуть поводок
Good quality fleece coat. It's thick enough, soft and I liked the colour. Size M for a six-month-old Yorkshire puppy weighing 2.8kg is a good size, I think. A little bit loose, but she's still growing. I recommend it. It's well sewn and the cut is also good.
6 kg-os tacskóra tökéletes L méret. Jó az anyaga.
Дуже карна кофтинка, всім рекомендую
ХЛ великовата на Джек Рассела 6кг ,придется ушивать
XL fits fine for a 15kg French Bulldog.
досить тепла флісова желетка. виконана дуже якісно
Замовила вдруге , вперше промахнулась з розміром, якість гарна, колір як на фото. Доставка дуже швидка. Задоволена, дякую.
Really nice and warm, the color it’s vibrant. My dog it’s very happy
Così così, veste grande
algo más grande de lo que esperaba pero es de buena calidad
Кофтинка гарно пошита, приємний на дотик матеріал. На французького бульдога 10 кг трішки довгуватий і широка шия, але по грудці саме те що треба. Ушила на шиї та біля хвостика.
Пудель 5,5 кг замовили ХЛ розмір . Супер , дуже сподобалось 😉