SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
É menor do que eu imaginava. A altura está ok porém a largura é muito pequena (estreita) aparentemente não cabe muita coisa , mas a qualidade parece ser boa. Estava na dúvida entre essa e uma outra que vi, infelizmente comprei essa e me arrependi.
buen producto calidad precio,muy satisfecho
i like it. better quality of what i expect.
Gran producto relación calidad precio. Llego con gran rapidez y recibido sin ningún problema.
parfait 👍👍👌 ma femme me la piqué directement obligé dans recommander un autre 😉😜
ok bien
Excelente relación calidad-precio
Gutes Teil
Ottimo zaino, molto capiente e comodo da portare
As described. The body of the bag is a slightly lighter pink color than the canvas straps. I think it looks cool. Solid materials and construction. Nice backpack.
Tal y como se describe en el anuncio. Es simplemente fantástica tanto en calidad como en tamaño. Incluye dos parches con velcro, uno con la bandera estadounidense y otro con la bandera española, la primera de goma y la segunda de tela. Es bastante espaciosa y el camuflaje negro le sienta genial. Muy contento con la compra. Llegó a casa en sólo dos días, increíble.
Genial, muy práctica
Gran calidad, mucho espacio, más ligera de lo que pensaba. El tejido es excelente, se ve resistente!
item came just as described and earlier than expected. the material and build of the bag are decently good quality and should last for a while
Acabo de recibirla y la calidad está muy bien, es muy amplia, tiene dos compartimentos grandes donde cabe un ordenador, libros o lo que quieras. Dentro de uno de los bolsillos grandes tiene un compartimento con cremallera, espacio para bolígrafos... Puedes meter de todo. Sin duda una gran compra. El envío fue rápido, antes de lo que esperaba.
Muy relacion calidad/precio, resistente y de gran capacidad, las cremalleras se ven buenas.
Geweldig
Okkkk
puntuale la consegna
خامة جيدة ومتينة وكبيرة ،لكنها ليست ضد الماء لها جيب واحد كبير وليس لها جيب لعلبه المياه جانبي، انصح بها
Excelente mochila para llevar muchas cosas .
Correspond parfaitement à la description du produit.
perfecte, igual que la descripció
Exactly what I was looking for
Una mochila bonita, util y espaciosa. Llega rápido y de momento la veo bien y resistente .