SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I don't know if it really is silver but the bracelet is beautiful, it shines very cool and the best, I grabbed it in discount, it arrived quickly in Mexico
Ordered this one as a trial order. Delivery took about 2 weeks to Europe, which I regard as fast. For a man, however, the (20 cm) bracelet is too tight. I don't have a wide wrist and it sitting like on the photo nonetheless. This is not only very uncomfortable to wear but the (vulnerable) lock rests on the table when typing on a keyboard this way, for example. Therefore, a bracelet should preferably rest on the hand instead of the wrist. Usually, a 21 or 22 cm bracelet will do just that. Think it over and offer those sizes as well, please !
I loved it is good although it took time to arrive and there are several things that I ask and I am satisfied for my products
Cute looks good quality I ordered it for gift and they were fascinated
Very beautiful, it has good weight and excellent size. Quality is observed.
10/10 quality. Excellent product. I recommend it and I will ask for more.
Good size, the brooch works well, it shines beautiful, although the shipment was late
Love it,seems AS picture. Very shiney.i recommend.
Exelent as the product is beautiful and shiny on the wrist, I hope it does not peel or change color.
This very father exclaves her of good size, she arrived in good condition and arrived before the agreed time
Very beautiful, I am perfect as it appears in the photo
It looks good but I have my doubts if it really is silver but it looks pretty
Muyyy good material I was delighted, I expected less for the price
I highly recommend them. Beautiful cute beautiful
it's amazing in this price thanks ali express and saler
Chic bracelet!!! Real like gold plated silver!!! I love it!! Delivery in Italy 13 days from the date of order. It will be too small for men, but for women who love large jewelry, it is!!!! The store has a huge respect!!!! Recommend!!!
So far everything is fine with the bracelet, I like it a lot. Maybe I can place another order. I recommend them. I don't think it's silver
I arrive quickly, if your hand is thick it will be fair
All good. I had no reason to contact the store. Let's see ...
Very happy very cute the light and very beautiful bracelet I recommend
Super happy with the product, it is bright and of excellent quality
Тааакой красивый, блестит и радует. Брала подобный, но Этот определенно лучше!!!
bonitas
me encanto
hola buenas noche,el paquete llego en perfecto estado,aunque no era la pulsera que había solicitado,llego oteo modelo,pero todo bien