SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Erg goed en fijn geen krassen meer op mijn vloer zou ze zeker aanraden ook de maat s perfect 👌🏼
איזה עולם אחר! אין רעש, מחליק על הרצפה, ממש נחת שלווה! מומלץ מאוד!
מעולההההההה
looks great, first class package, fast shipping
Muy prácticos, fácil de colocar, se ajusta bien, resistente, pediré otros tantos. Llegó pronto y bien ambalado
Perfect thank you!!
Fast shipment top item
מוצר מעולה!! גומי חזק ונראה שעמיד
Bardzo dobrze zrobione, na 16mm dość duże, raczej polecam przy większych i grubszych nóżkach
Perfect! Fast shipping.
These covers look really good. I had my concerns about the fitment but it worked out really well in the end. Best purchase of the year for me already.
hele mooie perfect werkende stoelpoot beschermers
Fast delivery. Easy to put on the chair leg. No more loud scraping on the floor Bought for 2 chairs, but buy for the other 4 too
круті штуки, якість на висоті, на наші стільчики вдягалися туго, але напевно так і треба, щоб не спадали, коли при прибиранні стільці піднімаються. шкодую, що не замовила раніше буду замовляти ще. доставка швидка
works very well. I highly recommend. I tried several different ones, and by far, this one works the best
Bardzo ładnie wykonane. Dobra guma i filc na dole stopki
Perfect for my heavy chair! Totally recommend! Size is great
bardzo dobra jakość, szybka wysylka, z całą stanowczością i odpowiedzialnością myślę że mogę polecić ten produkt
excellent well made product. fits perfectly.
conforme à la description, mais je ne les ai pas encore essayé .
Super precies als foto
comment bien reçu livraison rapide super produit pas déçu de mon achat efficace simple à mettre 👍
מושלם. מתאים בול לכיסא ונגמאו הרעשים והשריטות על הרצפה
great product. fast delivery!
Vraiment parfait ! Il sont souples et épais donc pas de risque que les tubes perce le caoutchouc. Top qualité. Merci