SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quick ! Video screenshot but so far it’s tea 😍 bounce just right , minimal shedding can’t wait to install it
The hair is pretty and feels good.Hair is soft and thick.It's 100% human hair body wave wig. this wig looking great and still so silky, even two weeks in. It's not stiff at all and there's minimal itching. No shedding and the texture is just right.
I am a happy client. i am definitely coming back for more. the delivery was so fast than expected. The wig is so soft, I am over the moon. it's the best wig I have acquired so far.
After communicating with the seller, I selected a 28 inches body wave wig. This wig looks very natural.It shipped really fast and in great condition.It came with a wig cap that matched my complexion perfectly. I got the 28” and it’s true to length. It’s also jet black, which I really like. The hair feels incredibly soft and luxurious.So far, there’s no shedding at all, which is impressive. The hair holds the style beautifully, so I really like that. I highly recommend this wig, as it is very easy to install and style. It’s also affordable but offers great quality.
This wig came very fast. it is 13x4 lace, there is plenty of parting space, the knots are very small, and the lace is transparent so they will melt easily. the texture is smooth and silky, it is real human hair wig. I will buy it again.will choose the 30 inch long hair wig.
It’s beautiful and soft
I absolutely love this 28-inch 13x4 lace frontal wig! The hair is soft, with minimal shedding or tangling, and it holds wave pattern beautifully.And the lace melts seamlessly into my skin for a natural hairline.If you’re looking for a high-quality beginner wig that turns heads for an affordable price , this is the one!
Great quality highly recommend for anybody. Definitely great buy.