SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
as pictured
these are sooo cuteee, omg , thank you thank you, my son love this! was a the best buy, perfect size and beautiful colors, arrive 2 days before very appreciatte! totally recommended these product is so fun for all ages!
muy cool, divertidas y super buen producto
perfect thank you so much, my little girl is going to love these! such good quality, packaging was perfect too
Buena idea de regalo para los compañeros del niño, les gustó mucho a todos.
This is fun, but with a small size
Alles wie abgebildet und beschrieben. Gelieferte Menge passt zur bestellten Menge,gut verpackt,alles heile angekommen. Sehr schnelle Lieferung,guter Verkäufer,gerne wieder.
Súper gracioso jajaja y la caca es blandita jajaja. En las estrellas al vendedor no le pongo estrellas porque lo pedí un 30 de septiembre a los dos días me ponía que lo había enviado y hasta el día que tenía que llegarme el pedido no salió de China. Vino 3 días tarde y no pude ponerlo en el cumpleaños que para eso lo pedí. El envío fatal, el artículo bien
все супер. дитина і чоловік задоволені 🙂
funny😁
son grandes y buena calidad llegó antes de tiempo así que feliz con mi compra
leuk
good quality
Tal cual la foto, llego rapido.
très bien et se lance très bien . et marrant pour les enfants .
חמוד
Great size
ok
muy chulo! lo compre para la piñata
igual que la foto genial
Класс
Son muy graciosos, y aunq los colores no son los que vienen en la foto, a mi me gustaron bastante
ok
igual a la foto
Muy divertidos. Tal cual la foto