SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Me confundí de tamaño hay que tener cuidado con eso. Pero bien me hizo igualmente el apaño. Estás son pequiñitas
todo luce exelente 👌
Perfeita
Item received very quickly
it's a cardboard mirror. very reflective. scratches easily when you clean them. I tried using a microfiber towel and a paper towel.
excelente
Cumple con las expectativas
Зеркала сильно искажают отображение. Если использовать как декор, то отлично. Краситься в него не получится
Cute little mirrors BUT, y'all sent me the wrong size. I ordered the large ones.
Easy to install and good size. It is not so reflective as shown in the photos.
They are not what I was expecting, but my wife likes them a great deal. Thank you very much.
Cute and tiny
muy pequeño
un producto bueno para el precio no es espejo de vidrio el reflejo es muy bueno. producto 100% recomendable
Was perfect
Заказ пришел очень быстро. Выглядит товар достойно, я довольна👍👍👍👍👍
Will buy more
Really easy to install on the wall with adhesive backing. I used tape and a level to get it straight on the wall first before removing the film off the adhesive side. They are advertised as 3D acrylic mirror decor (meant for decoration) and not mirrors if you are looking for mirrors!
I was searching for mirrors to hang near our workout corner. We have an open floor plan so I wanted mirrors that would sit just below the windows and wouldnt require nails & extra hardware in case we decide to relocate this area. Most of the stick-on mirrors I found didnt have very good reviews but this product looked more promising. Ive just put them up so I cant speak to their durability but these are simple enough to place & adhere. I was worried that they wouldnt stick since my walls arent perfectly smooth but it wasnt a problem. There was no damage to my mirrors and I like the finished look (I may even buy a few more
I used these to decorate my office space. The reflection is clear and I have received compliments about it when people visit. But remove from wall with caution. My paint did lift a little. As long as you don't rip them off the wall your wall should be fine.
Доставлено быстро
Piccoli ma funzionali
aún no lo uso
llegaron mucho antes de lo pactado , muy bueno el producto
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌