SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Linda fita e de excelente qualidade.
뭉탱이로 왔음 예쁘게 잘사용함
Color exactly as described, such a gorgeous mauve pink. Length was 4.5 meters roughly, so a little less than described. Did not come in a roll, came open put in a bag. Has clear fishing line on both edges, not metal wire that would actually hold shape, it just has a nice wave because of the clear fishing line in place. It’s a nice polyester organza ribbon, I plan to use it for crafts, gifts and hair accessories. Shipping to Toronto was within a week of ordering
ottimo prodotto e arrivato molto velocemente
삐른배송과 제품에 만족합니다 삐른배송과 제품에 만족합니다 삐른배송과 제품에 만족합니다 삐른배송과 제품에 만족합니다 삐른배송과 제품에 만족합니다 삐른배송과 제품에 만족합니다 삐른배송과 제품에 만족합니다
muy linda....
Excelente calidad
Es correcto y muy bonito 👍
가격 만족 배송은 좀 느리지만 상품 만족
Looks like advertised, nice colors, not measured the length. Love it. Recommend, will use then for sure, fits my project
Sieht aus wie auf den Bilder, bin super zufrieden. War gut verpackt und ist schnell geliefert worden.
写真通りの商品が届いて安心です。可愛い！
리본3개 나오는 사이즈예요 좋네요
arrivato molto velocemente, è molto carino e versatile spero di usarlo presto per confezionare un regalo
الشريط ممتاز و وصل في الوقت المحدد اللون كما في الصوره تبدو الجوده عاليه شكرا لكل من ساهم في حصولي عليه
وصلت جميله لكن لو كانت في شي يحافظ على الشكل الجميله في الصوره كان أفضل غير ذلك كل شي ممتاز
Great item ty
precioso
perfecto! envío rápido!
예상보다 뻐르게 도착했고요, 저렴한 거격에 무료배송 좋아요 예상보다 뻐르게 도착했고요, 저렴한 거격에 무료배송 좋아요 예상보다 뻐르게 도착했고요, 저렴한 거격에 무료배송 좋아요 예상보다 뻐르게 도착했고요, 저렴한 거격에 무료배송 좋아요 예상보다 뻐르게 도착했고요, 저렴한 거격에 무료배송 좋아요
muy bonita
이쁜리본으로 포장을파니 믈건이더이뻐보이거 좋습니다저렴한가격으로ㅜ제품을구매해서 좋아요 이쁜리본으로 포장을파니 믈건이더이뻐보이거 좋습니다저렴한가격으로ㅜ제품을구매해서 좋아요^^ 또살께요
잘받았습니다 배송도 빠르고 잘 사용할께요
A fita é muito bonita, é feita com tecido sintético e tem um brilho legal, a transparência é adequada, muito bonita para laços e presentes.
linda cintas