SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LLegó rápido a Chile, buena calidad, sin ningún olor, todo bien
Es hat eine Sehr gute Qualität und ist sehr schnell angekommen. Die lieferung war unkompliziert und die farbauswah ist sehr schön:)
excelente y a buen precio
parfait et bien transparent je voulais qu'on voit a ttav c'est très jolie
As described. Arrived in 11 days. Recommended!
Las bolsas son de buen tamaño y tienen buena relación calidad-precio. El color es bastante vívido y llegó antes de la fecha de entrega
Нормальный товар, но есть нюанс - вылезают нитки.
Beautiful gift bags! Lovely quality!
I am satisfied with the delivery time, good seller
preciosas bolsitas de organza, el color verde es precioso ,para regalos como anillos ,pendientes o pequeños detalles. recibí el paquete realmente rápido
DIVINAAAS, las amo no cabe duda que volveré a pedir, son parte esencial d mi vidaaaaaaaaaaaaakajsjakjajaja
사진대로 구요 작은 사이즈네요 크기가 좀 다른거와 섞여 있음 좋았겠다 십네요,작은 가방은 뭘 담아야 할지 생각하게 되네요,잘받았어요
amazing perfect size to send braclets and dice’s lobe the colour and great quality also would buy again
muy lindas igual que en la fotoy llegaron antes de la fecha estimada.gracias.
Preety. But very small
Exactly what I wanted. Good quality, fast shipping 😊
Produto entregue antes do prazo. Corresponde as imagens e informações do anúncio. Recomendo o vendedor.
товар відповідає фото та опису.
Все згідно опису. Рекомендую.
Cumplen su función perfectamente, es para guardar unos detalles el día de la boda. Todas vienen de buena calidad.
Reçus rapidement merci
Be smarter than me and pay attention to size. I ordered 5x7 cm not thinking or seeing the CM. Needless to say I’ve already placed another order for the correct size that I wanted.
Arrived quickly. Cute and colourful. Does the job.
Se ven lindas y de buena calidad Sin embargo llegaron incompletas. llegaron 98 de 100 :/
Замовляю в цього продавця вже 2 роки, завжди на висоті!