SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is great. Shipped quickly, combined with other products. Thank you! Seller recommend!
It's a little different from the picture, but I'm writing it well.
I suggest they change the cover photo because I didn’t know what to expect when purchase otherwise still pretty happy and will go to good use. Thank you
Order of 28.08 delivered by courier on 08.09. All according to the description. Quantitatively as much as necessary, I guess I don't count. Nice. Contact with the store was not needed. I recommend
Excellent chain, all as indicated by the product card) delivery is fast
It's great, although it turned out to be a big cell
All good ^ ^ I ordered it on 05 oct 2023 and it arrived the day before 26, it took a while but I arrived
I didn't know how to use it at first, so I went around and eventually did it.
The chain is cool, easy to cut with special tools, no rust, I will buy again
Identical to cold with feel good quality
Good size for keychain accessory, brings 5 meters, arrived very fast.
Good chain, I like it, thin and spacious. Walked to me for almost a month
The chain is good, as in the photo. I should have. I didn't count the footage. Thank you, I am satisfied!
Article according to the description and good presentation. Arrived early. Recommended store
Good afternoon, to inform you that I have already received my order, thank you.
The chain is good. The length was 5,59 meters. Thank you store!
The chain is super, all quality, pretty! It will be enough for me for another forty years, thank you all.
Very cool but when I have the feeling that they are easy to rust, but I hope it's not so good
It looks good quality and brings a lot I recommend it in 16 days to chili!
It took 14 days, very pretty and with small links I thought they would be bigger.
Sooooo cute I already used it to make a little charm still deciding where to put it but I love my little creation so far
Everything perfect, it arrived well it took a while but everything was fine
Works well. Need sturdy sharp scissors to cut or else is bends into odd shapes.
The hook of the double Mizna Mizo inaudially, I guess the good for that 10/10
Received yesterday not in a reel but rolled up on a cardboard box that says it is well done that suits me and the chain is perfect as I expected thank you amply deserved your 4 stars another order arrives at your home as soon as next Week