SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все окей, подходит по размерам, но не думайте что эта история спасёт от когтей кошки, это чисто не протирать жопой кожзам.
Доставка швидка. З розмірами теж все добре, єдине що засмучує, це якість тканини. Дуже тендітна тканина. На довго не вистачить.
perfecta fundas para sillas gamer , se adapta a la perfección , con cremallera en la parte superior para que no se mueva y enganches ajustables en la parte del sillón .todo un acierto
Товар упакований стандартно, все дійшло неушкодженим, товар відповідає опису, продавець відправив на наступний день після оплати. До України дійшло за 12 днів. На свої гроші чохол не поганий. Матеріал тоненький, але еластичний. Нв дотик мʼякенький. На моє компʼютерне крісло налізло. Подивлюся як він буде в експлуатації і пізніше додам відгук. З продавцем не спілкувався. Товар і продавця рекомендую, всім задоволений.
quedó muy bien ,solo que el asunto de poner un cierre en la parte de abajo del respaldo no es funcional, por qué el respaldo está atornillado al asiento, deberían de poner los mismos broches como los del cubreasiento
Parfait envoi rapide je recommande merci !
fits just great and covers up the ugly fake leather peeling going on.
מעולה !!!
le queda perfecta a la silla es de licra espero que no me dé mucho de si porq ya me paso con una de este estilo
Perfect
Le quedó excelente a mi silla, la parte del respaldo encuentro que queda un poco raro pero bien, y tiene broches para que no se esté corriendo así que lo recomiendo al 100%, además llegó dentro del plazo así que todo bien
Fits perfectly on my gaming chair. The material is not very thick and slightly see-through, but it's easy to put on and wash. Overall, I'm happy with the product. Delivery was quick too!
Excelente, es la segunda vez que compro. Se encaja muy bien a distintos modelos de silla. La que tengo actualmente es muy grande y ancha, y aún así le queda muy bien la cubierta. Sirve mucho para mantener limpio, se puede lavar, y no se te queda pegado el trasero en el cuero 😂 Recomiendo!
사이즈가 안맞지만 만족합니다 사이즈가 안맞지만 만족합니다 사이즈가 안맞지만 만족합니다 사이즈가 안맞지만 만족합니다사이즈가 안맞지만 만족합니다 사이즈가 안맞지만 만족합니다 사이즈가 안맞지만 만족합니다
Not meant for my chair type, but It worked anyway. Stretchy and confortable fabric. Not smelly.
Very quick delivery. Ordered 5 of December, delivered 8 of December. Goods as in description.
Prefer bigger size: there is no size reserve, despite the description of selected item states it.
Gostei coube certinho na minha cadeira gamer que e bem larga
I got this for my husband’s gamer chair and it is perfect, my dog likes to scratch (get comfy on the chair) so if has a rip from my dog. & now i used this cover and it’s as if it never happened 🤣 lol. But yes worth the buy for sure. Super soft and fits perfectly!
Tal cual la descripción, bonito, encaja bien.
articolo molto bello, non si sforma una volta messo sulla sedia. unico problema è che, almeno con le sedie da gaming italiane, bisogna fare i buchi in determinate zone altrimenti non si può riavvitare nulla
I am genuinely impressed. Its not just fabric and elastic, it has a zip on the back part and clips for the seat. Fabric is thin, but stretchy. It didn't take a lot to figure out, did it in around 10mins. Shipping was also fast.
ну товар мені сподобався він вирішив в основну проблему він скрив всі недоліки старого крісла а з плюсів можу добавити що тут є ремінці які застьобуються тобто ваш чехол 100% не злізе і навіть таке велике крісло як у мене чохол чітко всю і прям дуже стильно дивиться за свої гроші типу хороша річ
muy buen producto se los recomiendo puesto en silla gaming dxracer ed.limitada playtation.
Es la segunda que compro. Muy contento con ellas.