SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Быстрая доставка. Доволен товаром.
잘 도착하였습니다. 상태 이상 없습니다.
La spedizione è stata rapidissima, devo ancora provare, quindi vedrò di aggiornare la recensione dopo averli montati.
todo ok
amazing product and going to buy more
옷장에 붙였는데 아주 잘 붙어 있고 좋아요 옷장에 붙였는데 아주 잘 붙어 있고 좋아요 옷장에 붙였는데 아주 잘 붙어 있고 좋아요 옷장에 붙였는데 아주 잘 붙어 있고 좋아요 추천합니다
아ㅏㅏ 이걸 왜 이제 샀지… 긱사생/ 자취생의 전신거울 없는 불편함을 이걸로 해소함 사세요. 투자하세요. 생각보다 두껍고 은근 잘 붙어있음 문짝에 달아서 맨날 쾅쾅 거리는데 안떨어짐
많고 많은 부착거울이 많은 판매자들이 있고 수많은 종류의 부착거울이 있는데 그 중에서도 신중하게 고르고 고른 아주 마음에 들은 부착거울 포장부터 정말 세밀하고 꼼꼼했고 뒷면이 부착식이 아니고 별도 부직포 형태 제공이라서 매우 마음에 들었음 보통 뒷면 부착이면 뗄 때 힘든데 이거 정말 아주 최고로 마음에 들음!!!
접착제가 약할것 같고 잘 비치고 괜찮네요.
가볍고 깨끗합니다. 스폰지에 포장되어 왔는데도 배송 중에 일부 파손이 있었으나 사용하는데 지장없습니다..재구매 의사 있습니다.
알리 물건이 싸고 예쁜거 많아서 늘 애용하고 있어요.가끔 배송이 너~무 느린거 있어서 기다리기 지루하지만 대체적으로 기다린 보람이 충분합니다 앞으로도 좋은물건 많이 올려주세요 감사합니다 아직 장착하진 않았는데 좋아요
굿.가성비짱.
가성비 좋아요
טוב נחמד מגיעה עם דבק להניח מאחורה מראה נדבק על הקיר ללא בעיה רק להניח ישר על הקיר לא מאוד אמיתי הגיעה שלם
Received super fast. Good quality
Ha llegado bastante rápido y por él precio ha sido útil para resolver, pero la calidad de reflejo no es óptima, si la idea es hacer un solo espejo largo, los paneles pueden distorsionar un poco el reflejo entre cada uno.
excelente qualidade
좋아요 추가 주문 합니다!!👍👍👍
Exactement ce que j attendais
супер
Very good quality
Buen material, refleja bien, pero ojo no es cristal, es más frágil a la hora de limpiar.
good quality
מעולה
Perfect!