SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
removes bullets from wounds perfectly. or other such weird reviews that I can randomly think of.
Awesome tool for getting things in hard to reach places! Delivered fast!
Thank you very much. I like it.
awesome
Strong spring and good grip, extremely useful
I'm very pleased with this purchase. Well made and should work well. I recommend. Thanks!
Wondered if it would help with my diamond art and die cutting hobbies. The device works fine. The claw extends and retracts. I imagine it will do great with microchip size things. it was so-so for my craft tinies, however. I will likely find a circumstance with my hobbids in which it is helpful..maybe jewelry. hmmm.
Nice, just what I expected. Good service.
Shipped quickly, good quality tool.
good quality
Works nice. Perfect for picking up small beads.
This a great tool for my RC Airplane hobby. I am able to reach into tight spaces and retrieve small parts that have fallen into the models.
This is great I love the way it picks up
Very useful little device. The claw grip action has the right amount of force for its application.
Works very well and so nicely made !
Fast shipping - new in box - excellent packaging - will definitely be ordering from this seller again! Great seller.
Exceptional little grabbers to have on the work bench. They're like a tiny Doctor Octopus arm. Very useful when utilized.
Works very well. nice and sturdy and good grip
Fast shipping. Cheap and works.
surprisingly fast delivery (only 7 days), funny it came disassembled in a package, tho it's not a problem.
Funciona bien, aunque pensé que era un poco más grande.
Muy util, solo falta practicar.
Very nice and seems well made.
Gut verarbeitet und erfüllt seinen Zweck. Sehr zufrieden.
Súper bien para coger resistencia y microchip de una placa