SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
La cámara parece que bien pues la caja rota y bollada esperemos que este bien los transportistas tratan productos de electrónica muy mal
haven't hooked up yet looks like it'll do the job though.
buena
acaba de llegar no la eh probado, pero se ve bien.
CNT wait to install it.
well it came quick and got delivered good wasn't damaged plugged right in downloaded the web page downloaded the driver hook up a battery cuz it doesn't come with a battery what does the camera without a battery in it anyway got an external battery and plugged into it that let it come on booted up real quick all the directions are easy to follow Plug and Play was actually rather easy loaded right up to my phone immediately saw the video immediately heard the audio other than the fact that it doesn't come with a battery in it and it's a wireless camera without a battery kind of pretty silly if you think about it Wireless no cord no battery so it doesn't work without an external battery it doesn't work without an external power source so wherever you put the camera there has to be a USB port somewhere for you to plug it in and if you don't have a USB port nearby you have to get along cord the long course has to give you camera power in order to run the camera it needs power why is there
A câmera chegou certo, funcionando, a caixa chegou um pouco amassado, mas não prejudicou o produto!
good
recién lo usaré.. pero llegó muy bien
bonita cámara,es una pena que no se pueda conectar a 5 g
excellent
Todo bien llego muy rápido lo recomiendo
c'è bisogno di app che chiede carta credito....chiesto rimborso e concesso
Igual a la foto descargar la aplicación y ves la cámara la resolución no es muy alta pero se alcanza a ver con detalles puedes fijarla a la pared o colocarla en un sitio pero cerca de enchufes no lejos ya que el cable es corto