SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks big and powerful but works for 35 watt
It’s working not sure how long it’ll last but it’s cool
Thank you
Las he probado para cargar una power bank. Aunque cargan incluso con luz indirecta, imagino que si quieres un rendimiento óptimo tendrá que darle el sol directamente. A falta de más pruebas, de momento parece que funcionan bien.
muy bien
Thank you. I have never tried one of these before, and I hope it is functional. I have not tested it yet.
Towar dotarł zgodny z opisem. Dziękuję i pozdrawiam. Piotr Kowalczyk
Didn’t think it would work but it does and useful if you live in a hurricane area even though I have generators having this is a little more extra on hand. Def worth having especially if your a hiker or hunter
Hope this does work, haven’t used yet. Looks like the picture👍
Product a good thin modern small solar panel
USB connection. Yes, it works. I tested it by placing the panel near a light bulb temporarily which sent a charge to this phone.
This solar panel is lightweight. Like be careful this is thin. If you’re a hiker I think you might want it. Currently it’s charging a power bank outside in the bright sunshine. (Facing south and at an angle.) I plan on checking out the thing after sunset. I think it’s pretty good.
perfecto lo que buscaba
very good
perfect for my window. use these to charge my USB rechargeable light bulbs highly recommend
Needed this to recharge my powerbank when I am on outdoor adventures. It seems to do its job. But I can't say anything about if it has the power that is declared.
works
Сонячна панель маленька. На свої розміри може зарядити смартфон .
no damages work perfectly I love it ❤️👍
Very nice compact. Works well right out the pack. Comes with wall mounts or window suctions. Delivery was very quick.