SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you so much for the gift from the bottom of my heart thank you I love them all
Excellent. Everything in order. It has good detail and quality. I'm going to buy others. Greetings
Very nice and good size, great order thanks
Great bracelets and thanks to the store for the gift bracelet
I bought several and they arrived very soon and that is appreciated and they are all so beautiful and they all come to me because they are 21 cm
Nice chains, they are exactly the same, and of good quality. Delivery was within the established deadline. I asked for 2 and they gave me 1 as a gift❤I appreciate it.
Arrived in 16 days, good finish does not weigh very nice I hope not to fend off why it says it is made of steel
Cool bracelet. Looks pretty. Came to Ukraine in 3 weeks for the shelter
I hope it's really stainless steel and a bracelet as a gift thank you
I came in a month, I ordered top bracelets with a girl =)
I bought beautiful silver bracelets. The bracelets look high quality, well made and arrived on time. I'm pleased with the purchase and would recommend the store.
Great Chain, strong! I took it to hang pendants, the bracelet is a little big, but it will come off.
Bracelets good quality one can take a shower איתם invited two והמוכר brought me gift bracelet extra thanks very much familiar
Is very cool. I am of thin dolls and I ordered the 19 cm. It is loose and comfortable. Looks great by the clock. I recommend it.
Everything is just like it, a garnum bracelet, a way to get used to it by slamming on metals-just an hour.
Perfect very beautiful and looks good quality I am delighted
Came after 14 days. Same as photo. Highly recommended
Everything is good. Although the bracelet is small, it is easy to climb through my hand, it is not easy to rootoguvati
All Super, sell the best cool, sriblo 925 try
The bracelet is not expensive, but it is for a teenager, it is satisfied
The bracelet turned out to be larger than I thought. Delivery by the local service took 1,5 weeks longer than it could. I recommend the store.
Duzha garny lanceshok, garny pletinnya, material dissno stainless steel. For a gift, an old store, a double Lance, a double Lance, a double. Recommend seller this Yogo product 5 +
I took a child (9 years old), he liked it, I did too. The only delivery I let you down as soon as I got lost in Russia, I was already thinking about opening a dispute
Good material only when I took out the contents of the bag, half of the Rings fell off, I had to fix it myself, but I coped quickly
Chose what would be of high quality and did not lose)) I hope it will not erase over time)