SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love how there is a ring for every finger. Honestly I love them. But wish there was a bit more bigger sizes.
Beautiful rings, they came after 10 days, they added shvidko. All yak in the photo.
Excellent quality, just as you are in the reference, not huge, arrived in 10 days
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The rings are gorgeous, there are no repetitions, for that kind of money it is a heavenly pleasure, really
Ordered 2 sets, it seems like everything in the picture. Some rings are very small, only fit the little finger
Complete, all beautiful and it came to me in much less than the indicated time.
gorgeous really made good quality very big size rings
Some of the rings are slightly different from the picture, but it’s such small changes that it’s almost not visible, so I don’t mind at all. I’m very satisfied with everything about them, other than it’s one ring that is too big for my pinky finger, and too small for the others. Other than that, it’s 30 rings and all of them are different and very pretty!
The product arrived before the date, very well packaged, they are beautiful, I love them, thanks to the store I recommend them
They arrived full and fast they are very beautiful and shine everything perfect recommended
I give this 100% I love them so much although some are too mbog for my slim fingers but I love them still. The Godly theme I see with some of them is amazing. Thank you store. Very good quality and exactly like picture. I hope they stay looking good
The truth very cute, and they arrived before the estimated date
Well, listen, actually 30 pieces have come. Dash 90% to walk on fingers 16-17, nshi zaveliki to put on the great Paletz. I don't know the yak with the design, if I was lucky enough and the Bagato were funny, poke the yakshchi Numa Kudi Dichi 4 dolyari
Received after 52 days, it took longer than I anticipated
Ordered his girls. Quality, price, and the condition itself surprised. For a penny 30 rings and all different. The daughters are happy.
The rings are small, so if you have smaller fingers, then this is great for you!
Bagato yakiky yletsy giant ale Duge beautiful and the bistros came❤️
love this rings so much, very varied, people love them too. I received a lots of compliments
A GOOD PRODUCT WITH A GOOD PRICE AND THE BEST SELLER AND STORE EVER THANKS ❤️
Duge garni, look like it, not big after rosmir, you have a little fingers, then you will take a Licha on a little, that me yakraz, you will play a little☺️✨
Well packed, the quality is fine, I like it very much
Chudovy rings, puzzled! Bagato riznich rzmiriv on hand❤️ The store did not work
Duge garni ring, I recommend, all the rizni, did not know repetition
The description is accurate, the rings came all. Size is not adjustable-different size rings are included