SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you so so much, the ring is excellent and more than accurate for the description. Highly Recommended!!
Ring with dense material, definitely not break! Good quality!
Is the same as the one shown in the image. Arrived well before the estimated date. I loved it.
it's pretty and shiny and just the perfect with no mistakes in it
It's even more beautiful in person than on pics. It came in 20 days to Bosnia.
It reached Me just in time and in perfect condition
They are beautiful, just like the photo, I even think better
30.09-28.10 Whiglyadaa Garno, all stones at Moscow, we should be
The ring is very beautiful. It is more suitable for thin fingers
I love completely, I am a size 7 and I ordered it in that size and I stay a little big but it can be adjusted. I recommend it widely
Looking so cute and beautiful, it is same as the picture
As the recommended Image
Very beautiful, fits perfectly in size. The ring is moved apart, it looks like the photo
Very beautiful, I love it, good MATERIAL I recommend it
It is important to know the measure. Xq did not allow me to choose. For the price the product is acceptable
It's very nice, it just came to me so I don't know if I stain
Very nice and if it is like the photos and it shines very nice
Very nice ring for my daughter, delivery well received and the right letter "K"
Garnum ring. Can do the trick and play on the rozmir. The stones of the city are neat. Recommend store
Ring for a child, then pide ale in the photo it is easy to cut in real cheap
All super) ale divchata, do not try to play your finger, if you do not want to do it, if you do not get it right, for me the brothers had super-glue)
I love it. Fits my finger. I'm a size 5
My daughter. By taking away. Squad at the capture. I recommend it unambiguously.
Came in 23 days. The letter that I chose. All whole. Thank you very much to the store!!)❤️❤️
It was just like, the Yak will be great, if it's okay to be regulated, you can't keep it up, you came down for 20 days, all the stones at the Ministry of Industry, packed good