SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
vrey cute wall stickers
A vista me ha gustado.Tengo que ponerlo
muy bonitos han sido para una cocinita de mi nieta y han quedado súper monos
RAS
Prodotto arrivato presto. Ho subito privato e si attaccano facilmente. Ho già fatto il lavoro da 20 giorni e tutto fila liscio
Son muy buenas! Las he puesto en la cocina y parecen baldosas, son geniales! He comprado ya como tres veces
perfect
satisfied
les articles sont arrivés en bon état très satisfait de mon achat .Livraison en point relais sur la réunion.
einfach anzubringen
Me encantaron, pedi varios set para renovar mi baño, el material esta bien y es durardero, anteriormente ya había comprado para mi cocina y ya van mas de 5 años y siguen bien
Me encantaron, super bonitas están, tal cual a la imagen que muestran, adquiri 4 set de 24 piezas para colocarlas como cenefa en el baño y quedaron muy bien
קצת מתקלף לא הכי עמיד זה ניסיון של כמה ימים אני קניתי דבק בשביל לשים את זה לבלגחחגחגחג גחגחגחחגחגחגחג חסחסחדחגחגח מגמגמגחגחדח
Cumple con las características, es más pequeño de lo que pensaba, pero respecto a los colores es lo que necesitaba.
feliz con el resultado, baño más moderno con muy poco, lindo diseños, fácil colocación y no se salen con la humedad.
the item was nicely packed and as described
perfecto, se adhiere fácilmente al azulejo aunque sea irregular y a la medida exacta. Quedan súper logrados.
me ha quedado todo perfecto. me ha encantado el diseño. ademas es muy fácil de pegar en la pared. la gente no se da cuenta de que se trata de unos stickers y pienza que es azulejo de verdad. hay que fijarse mucho para averiguarlo
Super ! Vraiment une découverte
Виглядає цікаво, легко клеїться, і якщо з першого разу криво приклеїлося, то легко знялось та заново можна переклеїти. Прийшли десь за два тижні в Київську обл
Used it to masked holes in the tiles. Very nice. Order again to make the bathroom “one”