SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful watches, highly recommended, arrived very quickly!
I arrived in good condition, very good
Excellent Product, meets the specifications, arrived before the delivery date, good quality/price. Seller's customer service is very good.
Order was delayed. Are for a gift but loaded and configured without problem
Very good, I hope my watch lasts
Pretty good for the price
Arrived very much but very fast Soo and product is excellent arrived all right congratulations to the store and congratulations on the excellent product for sure I will buy other times
Now I'm carrying it but it seems to be okay
Good product and good warmth arrived very fast
The watch, it does not have screen types showing in advertising. I'm not satisfied with that. The rest looks good.
The order is just as described. the battery lasts longer, and it's so beautiful
The product was received as in the picture Thank you Express
Execlent operation, I loved Super recommended
Price quality I hope will be durable. Nice, good price and light.
I make it easy to communicate when I work
Arrived very fast, it is easy to use and to link to the cell phone, the design is beautiful and there are no problems for it to charge, the personalized to your liking and monitor everything, I recommend it a lot!
Box came crumpled, it should have packed better because it was a fragile product, but everything came in order.
very nice watch
thank you
Is goodOnly that the resolution of the graphics is medium, configurable, in what I am going to handle everything excellent, delivery within the agreed date
Arrived early. Are as the description. People who receive it will surely like it. Thank you!
Order arrived very fast, excellent store, very nice watch with many functions, I bought 8 watches and all perfect
As in the photo, beautiful and it works, I arrive very fast, recommended I love
Very nice watch and comfortable I fall in love with him has everything I need.
Great product, Deadline has arrived .. I like Affordable Price