SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Liked it, done neatly. The delivery was about 2-3 weeks
Extremely beautiful not going to lie . I love it
Very nice ring, really bright. The brand 925 is present. Measure in line with the request.
WOW I WILL GIVE THIS TO MY MUM AND BUY MOREEE THANK YOU SELLER
I asked for the 15th/Aug and it came on the 28th/Aug. All very beautiful, as the description. I will order again
It's very cute! I loved it, the details are good. 100/10
Beautiful rings, very good quality. Thank you
It is slim but very beautiful, I am perfectI would buy again
Very beautiful, such as photography and excellent quality, 925 silver, I am happy with my purchase
Delivered the shvidko. Rosmir 8 on our 18-18,5. Beautiful! I trial. Seller recommend my uncle
It shines very cute and the right size, I arrived super fast in mexico
Same as in picture description. Very satisfied with product!
May 16.09.2023, Kurur Prince 8.10.2023. Everything is exactly the yak in the photo, the goods are filled with, I recommend the store.
Very pretty omg. I’m so excited to get it
Shines beautiful and looks good quality, just the stone in the middle doesn't look like zirconium
Just like in the photo and just tailored to me, I loved it
I feel like I'm wearing the real thing when I wear it. I love it so much
Nice heels, delivery three tizhni. Product I will describe it, my dear store.
I also arrive before the date and the size I stay super well is very bright and also comes with your stamp 925 now to wait as they evolve over time
Beautiful ring, exactly as in the description, sample 925 I recommend
Good quality metal, stone. I am satisfied with the product. Thin, miniature and delicate.
Very nice and good quality, accurate to the description, perfect measure
I'm perfect. The ring is beautiful and delicate. It says inside what is de Falta, but it is not. It's a good P @ ndora imitation.
Ring super! Fully as described. Very carefully and qualitatively manufactured. There is a sample inside the ring, the delivery was prematurely. I will definitely take more products in this store.
The rings are beautiful and the charms too. It looks like silver, time will tell. A gift earring came. I was very happy