SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent rapid products in your delivery
Very fast delivery and happy with the watch
Very good product, affordable price and arrived early, excellent purchase and safe.
The clock, it doesn't work. I just received it and it doesn't charge.
I recommend this dealer. The description was accurate and the appearance of the watch was as I expected. This store is also very responsive. I forgot to update my account to reflect current address before completing my order. I then reached out to the seller to ship to my current address and it was sorted out and shipped to where i am. I also appreciate the effective tracking system of the delivery. The watch reached me a week earlier than scheduled. So far, the watch is working well and the features are good for the price. The step counter does not change with each step but at intervals but I think it's not an problem. The battery on first charge, charged till the battery gauge was full has lasted for 4 days now with 2 bars till present. If possible, the manual of the watch could be updated to be more explicit. It took a bit of time with some trial and error to get some of the installation processes right. By and large, I recommend. Well done Boxuxing smart watch store.
I like it so much. I will definitely buy, for my mother, another one.
It is for a gift, I cannot say that such works, but it has good presence
Excellent quality, works perfect, store recommended 100%
I arrive before the time I hope it is worth it,,,, at the moment it is working very well
It is nice and work well...the strap is very easy to use.
the store is super good. quick delivery. not yet connected to my phone
Arrived in 8 days, very fast logistics
Very nice connected watch and a very nice color and it comes with another bracelet that we can assemble... great