SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice good quality works very well but the battery does not last as it says in the description
I am very disappointed the watch no longer works it does not hold the load
Was what I expected .. Excellent and very compliant .. I'm going to try it ..
More than expected for your price... moment a 10
An incredible product. It works great with the HIWATCH PLUS app. I use this for health measurements.
I received the product, I will start to use it and I will leave you another comment on the operation, for now all good
Arrived ahead of time and in excellent condition now it only remains to taste it and that such goes with the lax of time
I liked it very much
Not bad for its price, the application with which it works is mediocre, it cost a bit to link it to the mobile.
I was happy with the very beautiful product more various things in the product does not work
Super fast delivery. Cool Watch. I order the second. Recommend
Beautiful watch (male size) but disappointed because the notice is in Chinese... I'm gonna have to get by ....
Recommend arrived much ahead of schedule .. And I'm already using him... Works but prelevy conditions
Very satisfied
food, sú dobré za tú cenu
I just got everything working well and working
Excellent acquisition. I haven't tested yet. When you do, send it to all comments.
Product identical to the ad, it is very worth it. It took 18 days to arrive in a large camp on PB.
Has ceased to function after a month of purchase. I have contacted the store to receive assistance from how to restart it but I have not had a response yet
The product is good as described. We can talk, make calls, and listen to music and the media. Simply put, it's like a small Bluetooth speaker with slightly lower sound quality. It can handle calls, but there are some accuracy issues, lag, and audio quality is a bit lower. However, for the price, it's okay at $15 USD.
Order came way before delivery date so thats awesome. Everything looks great! I still haven't tried to turn it on because its for a gift, so I hopce it works!
So far I have loved wine in very good condition and as described the super happy product the delivery was 7 days before what they had told me super great already in the course of time I will tell you what such comes out
The user manual in Spanish does not come. Only comes in Chinese and English.
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Excellent Product