SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thenks. Teycing taim, wasn't was missing to hoo gouing parsel. No name no phone number. Bath I getthed. Cool wery nice.
Product looks very good! I'm enjoying it too much
It is the second you bought, it is very light and easy to connect to the application, the only the metal bracelet that can not be made smaller or do not know. Otherwise luxury I recommend it in ten days I had it.
Fast delivery.Everything work good
Nice watch. Maybe we have not yet fully decipher the parameters because it automatically receives the conversation after the first signal
Thank you very much ........
I liked the product is good the watch who buy will like
Excelente
Came ahead of schedule. I took it for a gift, did not check it. Looks good at first glance.
Spectacular
Watch operates very well once app is set up on phone. UI is easy to use on both phone and watch. The silver watch strap is poor quality.
Very beautiful, it has good workmanship, it was worth the cost
Good product only that could never be intertwined with the application ..
Excellent quality arrived well and quickly I recommend it
As described in the image, just need to test the functions
I recommend. The watch gives advice.
Very good easy-to-use item arrived earlier than expected very well packed nothing to say thank you very much punctuality is valued
The watch came in 8 days. The packaging was stifled but the watch was whole. It makes an impression like it's Huawei. Download apps from the Play Store. It connected without a problem. Working conversation reading SMS and notifications. You can set the clock faces in 3 versions and with any image. The battery was charged after opening the package. He is currently holding 2nd day and has not yet changed his status on unloading. I'll write after unloading how much she held. All the time hooked to Bluetooth. I am very pleased. I did not test the tightness in the water.
So far, so good.
Very good watch lasts 3 to 4 days with battery
I like this watch
Arrived earlier than expected
Excellent quality such as publication, it reached everything in accordance. Satisfied with the purchase.
The product met the certain deadlines this gives good image and seriousness of the store, and the timeliness of the application.
bueno