SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Easy to install the app on smartphone, connection with the watch ok, everything is working. Nice design for this watch
That I like this watch. Unbeatable price quality ratio. The battery holds up well. She's pretty... What more could you ask for?
The shipment arrived faster than planned, the goods are as described, for this amount the smartwatch really looks like the Garmin Venu that I have, as for the function it all works, although there are deviations, E. g. When counting steps etc. But for this price I recommend
Very fast shipping. Very well packed and in its box, it arrived in perfect condition. At the moment everything works well. Very satisfied.
Very fast service work well recommended
perfect
Very cool watch, very clear screen, really aquatic, shower, wash dishes etc... the battery. Lasts a week if you disconnect the automatic screen, the strap that also brings you silicone is much more comfortable than the fast e metal.ca
Top
Very good smartwatch, the battery in normal use lasts up to 3 days, with constant use only one, is water approved
Very satisfied for my best thank you very much
Met my expectations
Very fast shipping thanks store
Great product I loved
Arrival before the scheduled date and in good condition. Thank you.
Very fast delivery super packaged everything super thanks to store
Please never use again expressone for last carrier
Very good totally compliant
The watch came very quickly, until I myself was pleasantly surprised. But after one day of use it stopped touch, also I can throw it in the trash. The battery only holds 24 hours and I don't think it's even. In General, money thrown down the drain.
brilliant watch charge it up every 3 weeks. will do it easy if you put it on battery saver
All perfect
As advertised.
I haven't tested it yet, I hope it is as good as the last purchase.
Pretty shows as usual but be careful not sure as written
recived it but after 60 days let see how it's works
Great watch. Works well. Excelle t price. I had it set up quickly.