SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
buen material y buena calidad de pegamento
thank you
ottimo prodotto e ottimo venditore
Lieferung nach Deutschland ca 10 Tage. diese kunststoffleder armierung, mit doppelseitigem Klebeband auf der Rückseite hält bis jetzt was es verspricht. der Kleber ist stark. habe damit mein Tisch neu beklebt und es sieht gut aus. die lederoptik gefällt mir obwohl es eigentlich zur Reparatur für die Couch gedacht ist kann man auch für alles andere verwenden wie in meinem Fall. bis jetzt hält alles und die Qualität ist einigermaßen okay, klare kaufempfehlung, Gruß Domi
Ho acquistato questo prodotto per rivestire le maniglie interne dell auto perché la gonna ormai era rovinata,l adesivo è abbastanza forte aderisce molto bene dopo aver pulito adeguatamente con alcol o altri prodotti sgrassanti,il tessuto è molto malleabile e resistente, si adatta molto a spigoli e curve,dopo alcuni giorni è a temperature elevate non si è rovinato e ne scollato
used it to put under backgammon pieces, worked perfectly
ottimo venditore, super consigliato, la merce è molto buona,ed anche il prezzo..lo raccomando, spedizione veloce
Love it I use it on back of medals that I make! Looks absolutely fantastic
Buena calidad y tal como en las fotografías buen adhesivo
Es más grueso que una hoja del papel, por lo que me agrado en ese aspecto, si es autoadherible y el color es un poco más oscuro de lo que esperaba, llegó un poco maltratado, no afecta a su uso en mi caso, y el envío fue rápido.
отлично! огромный кусок за отличные деньги! в Германию пришел через 6 дней. было немного помято, но это не влияет ни на что. когда обклеивала им коробку, то никаких заломов или повреждений не было!
Good seller
se siente excelente, envío rápido
Article arrivé en bonne état, la qualité de tissu est trop douce, je recommande !!
ładny czerwony
Très satisfaite de mon achat, le velours est très beau et la couleur super et le tout emballé avec soin. Merci beaucoup Cordialement Marie.
perfecto
Gut und günstig sowie schnelle Lieferung alles bestens, top Qualität, gerne immer wieder. Danke Ali Express 👍 Und Verkäufer 👍
I bought this to put on the back of the replica military medals I make up, it’s perfect looks really good & tidied up any blemishes! I will buy more.
Fast deliver and very good quality. High recommend seller.
In 8 Tagen geliefert. Danke!
Just as described, very nice)
great aquision, cheap and good material!!!quick delivery and working great. i recommend this buy.!!!
全体的に質感が高く、所有欲が満たされます。性能に対して安価ですが特に問題はなく、素晴らしい商品。それなりな頻度でセール対象にされているので、急ぎでないならセールを待って購入するとお得です。ありがとう！
Esta muy bien el colór se parece mucho a la de la fotografía y el material es precioso