SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
très bien, juste dommage que ce ne soit pas en AZERTY, si non fonctionne parfaitement
Great item. Not connecting to my mibox, only computer
Everything on it works as it should. There are several light settings and it is easy to operate once you've read the instructions carefully. can connect via Bluetooth or by way of the USB dongle.
POUR dépanner
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do t no haven't used it yet but at least I got this item!!
Product was absolutely fantastic works great never seen anything better extremely small perfect to fitted hand causes no problems. The only thing I always have a problem with is the mouse pad seems to work really good but I’m going to have to get used to the sensitivity. Other than that everything worked perfect no problem at all. It is an excellent product definitely would buy again.
This little keyboardmouse combo works better than most models. It runs on 3 aaa batteries. I just started using it, so i'm not sure how long the batteries will last. When i picked it up, it felt light and flimsy. However, the feedback and smoothness is really good. In the end, that all that matters to me.
Bought as a gift to my fiancee he loves it, it works perfectly.
Great, very happy with my touchpad keyboard, working perfectly, it connects and controls almost everything. Order delivered before the stipulated time.
Exactly what I wanted Easy installation
dope, it is everything that I thought it was going to be my son is very happy with it it's actually cute and small size so that way I can fit in a book bags
works as should , battery is a little loose but as long as no one is fighting over it works great.it does light up but mine is dead at the moment
Arrived on time. Only point is that you can charge it with USB, but no internal batteries. Need to supply your own 2 AAA Rechargeable batteries.
Works alright, although the compatibility is not as vast as the manual states, mainly failing to pair when using phone with OTG adapter. however using it for a media remote for a laptop connected to the tv is pretty helpful
Good item. I missed that it is not the rechargeable kind and requires 2 AAA batteries but it works as expected.