SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
괜찮긴 한데 줄이 좀 싼티남 줄 교환하게 해놨으면 더 좋을듯 사서 바꾸면되는데 그런 줄은 아니라 그냥 대충 메고 다닐듯 가격이 워낙 깡패라괜찮긴 한데 줄이 좀 싼티남 줄 교환하게 해놨으면 더 좋을듯 사서 바꾸면되는데 그런 줄은 아니라 그냥 대충 메고 다닐듯 가격이 워낙 깡패라
Très bien! Pas d’odeur ! 3 poches ! Super !
애매하긴하지만. 그래도 가볍고 간단한용도로 쓸만해보입니다 지갑과 보조배터리 등 하지만 옆으로나온주머는 지퍼가 잘열려서 지갑같은건 넣지않도록 조심해야할거같아요 진짜 싸게 가방을잘삿네요
소재는 바스락 거리는 비닐 소재에 가까운 얇은 천이고 디자인은 설명과 동일. 일반 힙섹이나 크로스백 재질이 아닌데 가볍고 쉽게 찢길 재질은 아님. 운동할 때 메기 딱 좋은 느낌. 잘 샀음. 추천함!
Excelente por lo que pague para mi no es de los materiales mas caros pero es ta bien
stringhe non buone
nice I like a lot
LOVE IT VERY GOOD MATERIAL
Прийшло швидко в об'єднаній посилці.Було гарне пакування.Сумка дуже дуже вмістка.Зі старої все переклала то ще й місце залишилось.Трохи замала ручка,але це тільки як на мене.Матеріал не дуже цупкий,скільки часу буде у використанні не відомо,але всеодно рекомендую.
mooie tas,ziet er mooi uit alleen de hengsel is niet zo sterk. Maar goede prijs!
In good condition. Thank you so much.
In good condition.
Top 3 grandes poches
cómodo de llevar, no pesa y cabe de todo