SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product as described. Fast shipping.
good
perfekt
perfecto me encanta gracias al video demostración me ha resultado muy fácil ponerlos, compraré mas seguro.
헌 신발이 최첨단 운동화로 바뀌는 마법을 부렸음
조립전이지만 기본은 하것죠
알리에서 구입한 클릿슈즈의 다이얼이 망가졌는데 이것으로 간단히 수리할 수 있었습니다.
아직 신발에는 부착하지는 않았지만 괜찮아보입니다. 다만,내구성이 오래 갔으면 좋겠네요.
I brought for the cable, seem good product though!
Perfect as usually.
써보고 생각보다 좋아서 이 제품으로 추가 구매 해 봄 배송 엄청 빠름
I tried putting all the little dots together but I could not figure it out were all they do for me but I have a 3 sum is this something you can do it in the morning and I will be there in about an old minutes or so I can get it to you later when you get home and I'll be
아직안써봄
ay que probar si funciona bien
좋아요
배송 빠르고 다이얼 타입 처음 조립 해보는대 상품과 같이 동봉된 QR코드 를 사용해서 겨우 설치함
Produto excelente e vendedor enviou super rápido
combination of ingredients I'd never excited to eat but I'm familiar with yeah and it tastes great well Barry takes one point as we move into round two this is the fun one delicious as well yeah this dish is a jelly dessert made from milk cream sugar and almond extract as well as water and fresh almonds that are ground down into an armored milk soup traditionally now in this country it is everyone just extract to make it more affordable now going to the process now I use a little stone inside and this may also originally have been made using so apricot kernels or almonds kind of it's a bit about and can I add to your clues one fantastic story please this dessert is set to be contributed to famous miracle working physicians ago and this person wouldn't ask for money in return for treating people but instead we say go and almond tree over there on that mountain if it was a minor ailment one arm and trees enough if it was a serious it might be five and trees and over time and entire Fores
좋아요
좀 약해보임
왔네요
meccanismo di funzionamento valido, lacci troppo sottili e se stretti troppo fanno male..
배송 빠르고 제품 정확하고 좋아요~~~~~ 두번째 구매한거에요~~~~~~~
ㅎ 잘 받았어여. 잘 쓸께여.^^
동영상보고 따라하니 금방 설치했네요..얼매나 오래버틸지..그래도 가격이 저렴해서 부담없네요.. 동영상보고 따라하니 금방 설치했네요..얼매나 오래버틸지..그래도 가격이 저렴해서 부담없네요..