SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
absoluteldy great, soft , I am very pleased with it.
Quick delivery, as described.
I love the softness of the minky perfect for fursuits. I bought this for a family member and they are currently using it for their kig mask
All very good it’s very soft
great, exactly as described!
Very soft and good materials for creating plushies
good n came fast (●˙꒳˙●)(●˙꒳˙●)(●˙꒳˙●)(●˙꒳˙●)(●˙꒳˙●)(●˙꒳˙●)(●˙꒳˙●)(●˙꒳˙●)(●˙꒳˙●)(●˙꒳˙●)(●˙꒳˙●)(●˙꒳˙●)
yep!!! exactly what's advertised. dont know what else to put here. It's minky. I'm sure anyone who's reading this is at least SLIGHTLY familiar with minky. Came on time, got regular updates.
I like the way the material looks and feels
this is real nice fabric soft easy to work with
It’s great but just be aware when you cut it it will get everywhere
perfect color very thin
Just what I ordered a little thin but nothing too bad very happy good material to work with
Nice fabric. It's nice and soft. The item was accurate to the product description.
ぬいぐるみを作るために購入しました。 色は写真通り、思っていたより少し生地の厚さは薄め。 柔らかく、伸びのいい生地なので、何にでも使えそうです。 お値段も安かったので満足です。 梱包は他の色の商品と共に丁寧に畳まれてビニールに入っており、シワになることもなく不具合はありませんでした。
fabric looks and feels great. didn't end up using it for my current project as much as I thought I would, but I'm happy to have it on hand for future projects
muy buena tela para el frío. Los colores son vivos y es una tela muy suave. llegó muy rápido. Estoy encantada con la tela.
Beautiful fabric! Just what I needed
jamais reçu, après remboursement j'ai recommandé et très bonne article
Товар отримала раніше на цілий місяць . Навіть не очікувала , що отримаю так швидко . Товаром задоволена . Пізніше замовлю іще . Продавця рекомендую.
muy finita
Its not very soft but it's fine
Заказала ткань. Хорошего качества ,цвет соответствует. Посылка пришла раньше срока . Рекомендую.
ordered a few pieces, very happy with them! colors are accurate to the photos, fabric is perfect for what I needed it for. shipped in one week to canada
Сооl