SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Terrific timepiece! The size is perfect. when earring a suit so that it just shows from under the coat sleeve and captures people's attention and. becomes an immediate topic of cnversation The crystal is very clear and the finish for the alloy case is perfect. The genuine leather band is a little stiff at first but, once you've worn it a few hours, it contours perfectly to your wrist. But, the part I like ths most is the connection to Studio Ghibili's Porco Rosso movie ! I've been a huge fan and seeing this tribute to the movie was wonderful. The subdial at 3 o'clock is a perfect reference to Porco Rosso's airplane with the Italian tri-colore - Perfect!! The laser etching on the case back leaves a lot to be desired but that is not the important part. 5 out of 5 stars!
Beautiful 🤩
Watch-Cannon garlic! For that kind of money-everything works all around. Set the move-accurate. I recommend it.
It looks very good, looks solid and well designed. It would be phenomenal if the Crown had the brand logo engraved
Perfect nice watch
Excellent watch! It works just the way it's supposed to.
Precious watch highly recommended
V good
parfait
The shattered box
Good watch but nothing extraordinary. The White handles on a white background do not allow you to read the time easily.
The clock is beautiful and of high quality enough, but the chronograph hand works like a second and works constantly and it shouldn't be like that...
Perfecto
Very nice watch, looks in real even better than on the shop pictures. Nicely packed in a box. It would have been great adding just a note how to adjust some things. Now i had to find ou myself. But i'm happy
Well made and nice big hands that make it a pleasure to wear a copy of the Seiko Porco Rosso anime watch
Really superb, I'm in awe♥️ The high class.
it's my second watch, the first one with white dial has less quality strap and I was irritated with white hands on white dial. The black dial looks way better, the strap is thinner and does not shred with the case.
Everything arrived in excellent condition and as described. Thanks so much
Nice watch.
Super good watch that works as described. Thank you.
Very nice watch, at the moment it works very well.
Beautiful dreloj
Very nice watch
Enough good everything functional
Excellent product. Very satisfied.