SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gostei, espero que fique fixo. vou usar no guarda roupas pra guardar colares
חמוד מאד מוצלח מאד
Great product, Great seller. Good wall hooks for light activity. They are aesthetically pleasing. I recommend.
great, but they are very small. not good for hanging purses or backpacks, just smaller things
as pictured, will work well, not sure toughness as it's a cheaper plastic
Perfecto
These hooks are so cute! I got the white and pink ones. They are plastic and look like they can’t hold much. I haven’t tried them out yet but they look pretty and I can’t wait to use them!
parece que pegan bien. bien artículo!
ok
Якість навіть краще ніж я очікувала) краще одразу їх клеяти на суперклей. Тобі вони і банний рушник витримають.
the item arrived on time and protected the yellow and white wall hooks that looks more grey are very good and strong they stick to walls and very good good to hand kitchen brushes
귀엽고 좋아요!
great!
Very cute small hangers, they look bigger in the pictures
Producto muy bueno, excepcional.
Each time I am very satisfied with them
good probably use super glue to stick them on tho 💀
These are great little hooks that you can put on anything. I used them to hang my potholders on the refrigerator.
very useful for light items! Have these through the house in place of nails
missing some backing but otherwise seems good
Meets expectations & the transaction ~ easy & pleasant. Product arrived as shown & adequately packaged. Other than updates no direct communication indicated.
Very durable
They look pretty cheap in person and I’m not sure the adhesive on the back will be strong
Bien
Should use for light objects to ensure that they are not droped down