SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelente producto
Good
llegó todo super y quedó hien
Good
comme décrit dans l'annonce...par contre livraison très rapide ...merci
This keyboard and mouse work great with my iPad. They convert my tablet into a laptop.
Me sorprendió lo ligero del teclado, pero cumple con su función a la perfección, de fácil conexión vía bluetooh mouse y teclado. todo muy bien.
Item as described, bluetooth keyboard and mouse combo. Design is ok. The back of the keyboard is bare metal, finishing could be improved. Otherwise, works as advertised.
Thank :)
súper rápido. pensé que venía con el Mouse porque lo vi en las fotos pero solo teclado. De todas formas muy bien todo.
clavier pas livré en français comme convenu mais remboursé après échange avec le vendeur
Esta todo bien y funciona de maravilla, la entrega ha sido muy rápida, aconsejable para que sea comprado.
Excellent!
Very good so far, I've just been using the keyboard for a few minutes. Paired no problem with Android and Windows tablet, and the volume & brightness function keys work on both. I would warn against spilling anything on it or even a few drops of rain because there are fairly big gaps around the keys which would instantly let liquid get to the circuit board. The instructions say "clean the keyboard with clear water, alcohol or similar...", this is misleading, I'd say a (not very) damp cloth only.
Дошло вовремя, упаковано прекрасно, но, если бы кто-нибудь показал как переключить язык ( на F7 вообще не реагирует) цены клавиатуре не было.
im in love with this
Отличная клавиатура и мышка. Тонкая, легкая, бесшумная, клавиши нажимаются отчетливо, На пробу подключил к смартфону Samsung, клава и мышь подключились без проблем, все функции работают. Языки, установленные на смарте (3шт) подхватились автоматически. Брал для планшета, но он еще в пути. На просторах Интернета полно обзоров на нее. Верх из пластика, но выглядит как анодированный алюминий, нижняя часть из очень тонкого металла и это определяет основной и единственный (на мой взгляд) недостаток - клава очень нежная и легко изгибается. На фото видно как согнулась металлическая пластина во время доставки от чего клава стала немного выпуклой посередине со стороны кнопок, что привело к неприятным звукам во время набора текста. Кстати этот текст я набираю на обозеваемой клавиатуре. Сильно изгибать в обратную сторону не рискнул и вышел из положения наклейкой с обратной стороны двух кадратиков мягкой резины толщиной 1,5мм их видно на фото. Моя довольна. Спасибо.
Ligero, compacto, por su precio cumple sin problemas las expectativas. Sería fabuloso que también el teclado funcionara con 2.4ghz y no sólo con Bluetooth. Completamente recomendado si ese detalle no les interesa