SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it's tiny, but it's surprisingly sturdy. The moment you stick it to something, it's very clear it's not going anywhere.
Very small. Held a pair of gloves, that’s what I needed it for.
💪
Smaller than I expected but super strong magnet. The size thing is my fault, it’s clearly labeled in the listing
Product is Sold as advertised. Seller took care of shipping well. Will definitely do business with seller again
love them
Slightly smaller than I expected but I did not read the description properly. Cannot fault anyone for that. Items got here fast.
Son pequeños pensé que eran más grandes pero al igual y están resistentes solo para ese peso que dice por qué más se desgancha
Deal breaker
This is way smaller than I expected, but it is very well made and sturdy. The magnet is very, very stong.
Sehr schön verarbeitete kleine Magnethaken. Stärke ist ok, um leichte Sachen zu halten. Bin sehr zufrieden, für das Geld nichts zu bemängeln... 👍
The hook arrived quickly and is smaller than shown it has nice magnetic power I will put it to use in small things thanks
현관문에 붙여서 이것저것 걸어두는데 유용할거같아 구매하였습니다. 아주 작으나 자석강력하고 꽤 유용할듯 싶습니다. 다이소에서 사는것보다 저렴하게 구매하였네요. 잘사용하겠습니다.감사합니다.
저렴하게 잘 구매한 것 같아요!!! 저렴하게 잘 구매한 것 같아요!!! 저렴하게 잘 구매한 것 같아요!!! 저렴하게 잘 구매한 것 같아요!!! 저렴하게 잘 구매한 것 같아요!!!
I was in need of a product related to this, and this caught my eye and I bought it. the delivery time was not bad for overseas delivery, and the delivery condition was also very good. I checked the product in person and it was great. I will use it well.
These hooks are all metal, they swivel, and are pretty strong. They are great for hanging shammies/towels
Really practical for traveling
These worked out nice on my computer desk to hang up headphones and a led light.
the package shipped and arrived quickly, in excellent condition. item functions as intended. thank you very much
Ok
conforme a la description
pretty strong little magnets
Son pequeños, pero sirven
배송이 빠릅니다 작은 부위에 붙이거나 가벼운 걸 걸기 적합 다른 후크자석 2종과 비교 아주 작아요
smaller than I expected but I think they'll do the job