SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Нагреватель работает. Ток 1,42А, температура примерно +60°С
Мои ожидания не оправдались,наивный наверное
+
I've yet to try these with full effect as i don't yet have the proper setup. I'm going to put these on separate voltage regulators and connected to a DC-DC-converter as I'm going to use these on an e-bike as well as a trailer with separate batteries. I did test these with a regular 2.1A USB and they did get warm, but not full effect. These will be used as a frost guard with a temperature regulator to keep them at around 5°C minimum. That's the plan anyway. If time remains, I will add more feedback. Only drawback is that they're with some sort of paper material which absorbs water. I don't like that. That means water vapors, which means condensation and that's never a good thing.
потребление солидное
냥이 매트로 딱 입니다
Все працює, Нагрівається швидко. Дякую продавцеві. Дуже оперативно опрацьоване замовлення! Доставили швидко.
mi riscalda la mano sotto il mouse
All good
шнур короткий,вообщем-то работает
as described,thank you
нормально греет, чем мощнее повербанк тем сильнее греет! Заказал 30 на 30см! Плохо что нет регулятора мощности, а так всё супер!
se calienta rapido, la parte negra quema un poco al tacto la blanca se siente agradable, creo que le pondre una funda de almohada gordita para que caliente sin quemar al tacto, sin botones mientras esté enchufado estara funcionando, llegó antes de lo esperado