SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Livraison rapide et conforme à la description
좋아요 맘에들어요 아주좋아요좋아요 맘에들어요 아주좋아요좋아요 맘에들어요 아주좋아요좋아요 맘에들어요 아주좋아요좋아요 맘에들어요 아주좋아요좋아요 맘에들어요 아주좋아요아주좋아요좋아요아주ㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋ
no las he abierto y espero no tener q abrirlas nunca pero parecen buenas y ocupan muy poco!! creo q es perfecto para tener guardadadas x si acaso
me encantaron
Llegó en el tiempo estipulado, he escuchado que son buenas pero nunca las he probado, se ven bastante buenas, muchas gracias
It’s an emergency blanket. Good in a pinch. Great to throw in your ifak.
Excellent seller and excellent shipping service thank you
비상가방 챙겨둘려고 여러개 구매했습니다. 한국에서 구매하는거에 거의 절반 가격이다 보니 사는김에 많이 사둿습니다 배송은 일주일정도 걸리고 봉투에 넣어서 배송이 됩니다. 찍히거나 파손은 다행이 없네요
엄청 싸게 샀어요
Fast shipping!
빠르게 왔어요 빠르게 왔어요 빠르게 왔어요 빠르게 왔어요 빠르게 왔어요 빠르게 왔어요 빠르게 왔어요 빠르게 왔어요 빠르게 왔어요 빠르게 왔어요 빠르게 왔어요 빠르게 왔어요 빠르게 왔어요 빠르게 왔어요
👍🏽
Packaged very well
They work and made great gifts. Thank you.
Es exactamente la descripción del producto, el envío fue rápido. Sirve para mantener el calor, no incluye el lado dorado.
ótimo produto, recomendo..... excelente vendedor Kristen..............................................